HELLSTAR

We aim to deliver your order quickly and safely. All orders are processed within 1–2 business days. Once your order has shipped, you will receive a confirmation email with tracking details.

Domestic Shipping

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business dayShipping rates are calculated at checkout based on your location and order size.

International ShippingWe ship to most countries worldwide. Delivery times typically range from 7–21 business days, depending on the destination. Additional customs fees or import taxes may apply and are the responsibility of the customer.

Order TrackingYou can track your package at any time using the tracking link provided in your shipping confirmation email.

DelaysPlease note that weather conditions, carrier delays, or customs processing may affect delivery times. We’ll do our best to keep you informed.

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• You may request a return within 14 of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• Certain items such as personalized products, perishable goods, or sale/clearance items may not be eligible for return.

How to Initiate a Return

To start a return, contact us at [your email/contact page] with your order number and reason for return.Once your return is approved, we will provide instructions and the return shipping address.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service. We are not responsible for lost or delayed return shipments.

Refunds

• Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, except in cases where the return is due to our error.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will replace the item or issue a full refund at no additional cost.

Exchanges

We offer exchanges for the same item or a similar item of equal value, depending on availability. Contact us to initiate an exchange.